Well for years I would have told anyone who asked to go to Aliant, a firm believer and maybe a reluctant joker that the service offering and the care and attention would be carried over from NBTel.

I have used strictly Bell and Aliant for my cell phone, home phone, internet for 8 years, and bell for my tv for 5 years. After all of this time I thought when my High Speed Internet (up to 1.5 mps) was only producing 100kbs download and 50 kbs upload for the last two years they would do something to increase my high speed. I was told there was nothing they can do and I would have to live with it. (yeah I know why did i put up with it for 2 years)

A good friend of mine living in St. Stephen paying for the exact same package gets 500kbs download, why am I only getting 100kbs? I have been told it’s my lines to my location, my jacks, even the box that they gave me, so I had a new jack added based on their recommendation and still left with 100kbs.

So I decided that I would switch my internet and only my internet to Rogers just so it would be faster. When discussing this option with Aliant, I’m then told that I will lose my long distance, my value package and more. They will knock $52 off my bill but add $20 to my cell phones and for basic long distance another $16 and that without internet through them there was no value package options.

So frustrated and annoyed as they would not work with me to come up with an alternate solution. All I really wanted was a faster internet connection, I mean online gaming, web design and web development does not work on a slow internet connection.

I called rogers and told them what I wanted and the guy on the phone says “Sir we want to work with you to give you the best services and options we can.” Even through I am stuck with Aliant on my cell phones every other service is now switching over to Rogers on the 19th. Yes now have a download cap but they said if I’m not getting my 7mb sec they will be at my house to get the problem fixed, the slowest I should see is 5mb sec which is Fine by me.

It works out that I will only be paying $30 more a month that what I am right now due to the facts that our cell phones are jumping by $20 a month. I am actually recieving way more in terms of tv with an hd pvr, hd channels and more. To get that with bell I would have had to add on $60 a month to what I’m already paying for the same thing…

So in the news Aliant is cutting jobs (sorry to those people who lost thier jobs),  well maybe if they would give better service to people living in the cities they wouldn’t be switching to Rogers. This is one customer that didn’t want to switch but was left with no choice.

Tags: Aliant, Bell, High Speed, Internet, Rogers

This entry was posted on Thursday, January 15th, 2009 at 8:00 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.