We also talked to bell now Bell says – “Aliant owes you your money back as they made the deal, and you have to send us back that receiver.”

Aliant says – “Bell owes you your rental fees for the last 4 years back as you purchased it, this is not the first time this problem has came up. We can’t give you your money back as it is a purchased product”

As it stands one of these companies owes me money if it’s Aliant it’s $120 and if Bell pays me it’s $144 plus taxes on both etc. etc.

So I’m a little happier with Aliant on this front as they said they would help us to retrieve our fees back but we will see what happens.

On a side note – my Internet still with Aliant hasn’t stayed connected for more than 25min in the last 3 days. They said they have no idea what the problem is.  On the Bright side Monday is the day that Rogers will hopefully save my life on the World Wide Web.

Their Supervisor tells me that this can’t be done you cannot have two work orders on your account at the same time,

You cannot downgrade your channels and give your 30 day cancellation notice. You have to downgrade your channels and after that happens on the 21st you can give your 30 day cancellation.

You cannot downgrade your channels before a new billing period you can upgrade them but you cannot downgrade them. Bell Company Policy’s

I am being forced to pay for all of the channels I don’t want so that they can take more money as I am getting rid of their Service, I cannot reduce my bill if I’m going to cancel, this seems very wrong to me.

They are using their position and control of my services to force me to pay more money as they know that I’m leaving. Well Bell Good-bye and you better take that Dish off the side of my house or I will remove it for you, and don’t worry were not finished yet on the Receiver you say I don’t own.

Well on my Bell bill it said there was a rental fee and I called them and they told me it was the price of the dish on my house. Well it’s now 4 years later and I am scheduling to cancel my service to switch to Rogers, and I”m told that my receiver isn’t mine and that I have been renting it and Aliant says I’m a liar that no way did I make monthly payments on my bill for something for Bell. So now I’m waiting for copies of my bills from Aliant from back in early 2007 that will have the monthly installment payment at the bottom to prove my case. I’ll be sure to post a pic once I get it they say up to 10 days.

One of these two companies owes me money back for this receiver and I’m telling you I have had it and this isn’t even the final issue. I have another one with Bell but it deserves it’s own post.

So if anyone else signed up you will remember getting a discount and then being kicked out of the value package and losing your discount if you did the same as me you probably don’t own your reciever and should get copies of your back Bills now.

By paying your bill you agree to the small print that says you are required to give 30 days notice even if you Don’t Have contract and they never tell you. They said this was added onto your bill awhile ago and that is all the warning they had to give me small print that you can barely read as they have done everything they can to hide it.

So I have to keep paying them for 30 days, what a bunch of crooks first they give me poor service I tried to get it fixed and they tell me no, and then they tell me well we are going to charge you for the crappy service even after you told us you don’t want it.

That’s just great know what I spent 8 years with this company and i’ll spend the next 10, with a different company and recommend to anyone who asks to switch to a competitor. They made sure not just to burn the bridge between themselves and a customer but to create a huge gorge so that I’ll never want to try to cross it again.

Rogers is going to have to do something awful terrible to make me consider using Aliant as a service provider. As soon as my cell phone contract is up Hello Fido, and i’ll be telling Bell/Aliant thank you for doing everything possible to make me want to switch.

I have used strictly Bell and Aliant for my cell phone, home phone, internet for 8 years, and bell for my tv for 5 years. After all of this time I thought when my High Speed Internet (up to 1.5 mps) was only producing 100kbs download and 50 kbs upload for the last two years they would do something to increase my high speed. I was told there was nothing they can do and I would have to live with it. (yeah I know why did i put up with it for 2 years)

A good friend of mine living in St. Stephen paying for the exact same package gets 500kbs download, why am I only getting 100kbs? I have been told it’s my lines to my location, my jacks, even the box that they gave me, so I had a new jack added based on their recommendation and still left with 100kbs.

So I decided that I would switch my internet and only my internet to Rogers just so it would be faster. When discussing this option with Aliant, I’m then told that I will lose my long distance, my value package and more. They will knock $52 off my bill but add $20 to my cell phones and for basic long distance another $16 and that without internet through them there was no value package options.

So frustrated and annoyed as they would not work with me to come up with an alternate solution. All I really wanted was a faster internet connection, I mean online gaming, web design and web development does not work on a slow internet connection.

I called rogers and told them what I wanted and the guy on the phone says “Sir we want to work with you to give you the best services and options we can.” Even through I am stuck with Aliant on my cell phones every other service is now switching over to Rogers on the 19th. Yes now have a download cap but they said if I’m not getting my 7mb sec they will be at my house to get the problem fixed, the slowest I should see is 5mb sec which is Fine by me.

It works out that I will only be paying $30 more a month that what I am right now due to the facts that our cell phones are jumping by $20 a month. I am actually recieving way more in terms of tv with an hd pvr, hd channels and more. To get that with bell I would have had to add on $60 a month to what I’m already paying for the same thing…

So in the news Aliant is cutting jobs (sorry to those people who lost thier jobs),  well maybe if they would give better service to people living in the cities they wouldn’t be switching to Rogers. This is one customer that didn’t want to switch but was left with no choice.